What should I do if I encounter issues with GoRout Gridiron?

Common Issues:

• File Format Errors: Ensure that all files are saved and uploaded in Excel (.xlsx) format. This is the required format for smooth integration with the GoRout platform. Files in other formats may cause errors during the import process.
• Labeling Errors: Always use clear and descriptive file names. This helps you and your team easily identify files and ensures a smooth experience when navigating and managing your documents within the system.

Point of Contact:

• Your dedicated GoRout representative will provide their contact details in the welcome email you receive. They are your go-to person for resolving any issues, answering questions, and providing further guidance on how to use the platform.
• Open communication is available for troubleshooting, and additional onboarding sessions can be scheduled to address any questions or concerns you may have as you get started.