What if one of my scout player devices aren't receiving plays?

Your GoRout scout player devices are designed to switch plays when your coach taps "SEND". If your device does not receive the play sent, it is likely that the connection on the device was lost for a short period of time.

In this case, simply use the "reset" feature to relaunch the application;

1. Swipe from right to left at the bottom right hand corner of your player device screen.

2. Tap the triangle, then tap "reset". 

If your device still isn't receiving plays, run a hard reset on the device(s). 

1. Hold the power button on the side of the player device, then tap restart.

Another reason you may experience scout player device(s) not receiving a play could be due to the sending device (Coach iPhone, GoRout TAB, GoRout coach sending device, etc.). Please make sure Wi-Fi is "off" on the sending device.

If above steps do not resolve issue, try "force closing" the GoRout Scout app on your sending device.

• If using personal phone or tablet - Close the GoRout app and reopen it. 
• If using a GoRout sending device - Swipe up from the bottom of the screen, tap the square, then swipe up on the app you'd like to close. 

If none of the above steps resolve issue, please contact GoRout Support at 866-777-1448 ext. 2