If you experience a device not switching from the previous play, attempt resetting the device. Slide from right to left at the bottom right hand corner of your screen, tap the triangle icon, then tap "reset".
Your GoRout devices are designed to switch plays when your coach taps "SEND". If your device does not receive the play sent, it is likely that the connection on the device was lost for a short period of time.
In this case, simply use the "reset" feature to relaunch the application;
1. Slide from right to left at the bottom right hand corner of your screen.
2. Tap the triangle, then tap "reset".
If your device still isn't receiving plays, run a hard reset on the device(s).
1. Hold the power button on the side of the device, then tap restart.
Another reason you may experience device(s) not receiving a play could be due to the sending device (Coach iPhone, GoRout TAB, GoRout coach sending device, etc.). Please make sure WiFi is "off" on the sending device.
If above steps do not resolve issue, try "force closing" the GoRout app on your sending device.
- If using personal phone or tablet - Close the GoRout app and reopen it.
- If on a GoRout sending device - Swipe up from the bottom of the screen, tap the square, then swipe up on the app you'd like to close.
If none of the above steps resolve issue, contact your Team Success Specialist.